Frequently asked questions

A flat monthly price for the site, set by how many cameras are on it. It is not per camera: a wall takes one operator's attention whether eight cameras are on it or twenty-four, so camera count picks a band rather than multiplying a rate.

The overnight watch starts at $545 a month for up to eight cameras and runs to $2,095 for a site of forty-nine to seventy-two. Round-the-clock is 1.5 times the overnight price. There is one $49 setup fee at the start, and nothing else.

Two: the twelve-hour overnight watch from 6 PM to 6 AM, and round-the-clock 24/7. The price below is per site, per month, for the whole band.

There is no camera minimum. The first band covers one to eight cameras at the same price, because an operator watching three costs us what an operator watching eight costs us.

The smallest thing we sell is the $545 overnight plan, plus the one-time $49 setup. If you would rather try it first, the seven-night pilot is $295.

The onboarding call where we agree what to watch and what counts as an incident, camera and NVR integration onto our wall, your escalation contact list, zone setup, test alerts, and the operator briefing pack for your site.

It is $49 once, per site, flat — the same whether you have four cameras or sixty. It is charged at the start and never again, it is not waived on any plan or term, and it is not discounted when you prepay.

Because our floor is staffed around the clock either way. The first twelve hours carry the cost of putting an operator on your wall; the second twelve use capacity we are already paying for, so they cost us far less to add — and we pass that on rather than charging you for a shift we have already staffed.

That is why 24/7 is 1.5 times the overnight price instead of twice it.

No hardware. We connect to the cameras you already own, remotely, and there is nothing to install and nothing to buy. Nothing per alert, per clip or per call-out, no cancellation fee and no hidden extras.

We bill monthly in advance, so you are committing to a month at a time. There is no multi-year lock-in and no notice period. Three months paid up front is 10% off, twelve months is 20% off, and each additional site on the same account is 15% off its own rate.

Text or email your account contact. There is no notice period and no cancellation fee. Monitoring runs to the end of the month you have paid for and then stops.

A camera is billed from the day it is added, at the same per-camera-hour rate as the rest. Removing one stops the charge the same way. We invoice the difference on the next cycle rather than sending you a bill mid-month.

Only with 30 days written notice, and you can cancel inside that window without penalty. We are not going to quietly reprice you at renewal.

Five to ten minutes, measured from the moment an operator confirms an event is real. That is what we hold ourselves to and what we report against every week.

It is a target, not a guarantee, and we would rather say so here than bury it. If we keep missing it, you cancel by text.

No. We alert the contacts you name and send the clip; you decide whether to call police, send someone down, or leave it until morning. That decision stays with you.

No. Nobody from Imperium Hub is ever dispatched to your property. We are a monitoring and alert service, not a guarding or response company — we replace the operator watching the screens, not the person who attends.

The same two or three named operators each week, working from our own monitoring floor in Lahore — a room we run, not people at home. They run scheduled camera checks through the night rather than waiting for motion alerts to fire.

Operators only see the sites assigned to them, and every time a feed is opened it is logged against a person.

They confirm it is real, export a clip, then work down your contact list — call, text and email, in the order you set — with the clip attached. Every attempt is logged whether or not anyone picks up.

If nobody answers, we keep going down the list and record the outcome. You get the log either way.

A daily log, and a weekly report that includes the alerts we sent, how fast we sent them, and any camera that was dark, misaimed or obstructed during the week.

Consecutive nights on your existing cameras, with a daily log at 6 am and a review call at the end. No hardware, and no obligation to continue past the nights you have paid for.

Seven nights is $295 and fourteen nights is $495, both up to sixteen cameras on the twelve-hour overnight watch, plus the one-time $49 setup. If you carry on within fourteen days of the pilot ending, the whole pilot fee credits against your first month.

View-only access to the cameras or recorder you want watched, your confirmation that you have the right to grant it, and a contact list with names, numbers, emails and the order to work through them.

That is the whole of the setup. It happens remotely and there is nothing to install.

No. It ends on its own, and nothing rolls into a paid month unless you say so in writing. You can also end it early by text or email and we stop watching.

Yes. Installers put remote monitoring in front of their own clients using our floor, and keep the client relationship. Use the contact form and say you are an installer — the enquiry is routed the same way.

Hikvision, Dahua, Axis — any IP camera or recorder that can give us a view-only feed. We connect to what you already own.

No. We do not install, own, service or take responsibility for your cameras, their internet connection or their recordings. That stays with you or your installer.

We can only cover what the camera can actually see. Where one is obstructed, out of focus, misaimed or too dark to be useful, we say so in the log and name it in the weekly report. Correcting it is your side of the arrangement, or your installer’s.

We make no continuous recording of your feed — the live picture passes through and is gone. The only video we keep is a clip exported when an operator confirms an event, and we do not pull down your recorder’s stored archive.

Thirty days by default, then deleted. You can ask in writing for longer — some insurers want it — and we hold to whatever we agree instead. On request we hand over everything we hold for your site within five business days.

Operators assigned to your sites, and nobody else. Access is logged against a named person and accounts are removed the day someone leaves. Personal phones and removable media stay off the monitoring floor.

We do not sell your footage, use it for marketing, or train anything on it.

Yes. There is a mutual NDA ready to go, and we will complete your security questionnaire before a pilot starts rather than after.

It means personal data leaves your country and is handled in Pakistan, which has no UK or EU adequacy decision. For a UK or EU client that transfer needs the right paperwork behind it — a UK IDTA or the SCC addendum — and we will sign it before the pilot starts.

We would rather raise this on the first call than have you discover it in a supplier audit.

No, and we do not present ourselves as one. Imperium Hub is a Pakistan-registered company providing monitoring and alerts. We are not your insurer, we do not attend sites, and we do not contact emergency services on your behalf.

You are. The cameras are yours, so signage, telling your staff what is watched and when, and answering their questions are your responsibility as the operator of the system. If someone contacts us directly about footage, we pass it to you within five business days rather than answering from our own records.