Privacy notice

Who we are, and which hat we wear

Imperium Hub is a Pakistan-registered company. Our monitoring floor is at 14-UGF, Landmark Plaza, Jail Rd, Gulberg III, Lahore 54000, Pakistan, and every operator who watches a camera works from that room. One address handles every question in this notice: contact@imperiumhub.net.

We hold personal information in two different capacities, and which one applies changes your rights, so it is worth separating them up front.

For anything on your cameras you are the one who decides what is watched and why; we act on your written instructions and nothing else. Clause 6 of the terms sets out the same split in contract language.

What this website collects

Two forms, and nothing else. The short form on the monitoring page takes your email, an optional message, and whether you are a site owner or an installer. The contact page form adds your name, company, phone number, the site address, a camera count band and the coverage you are after. Email is the only required field on either; every other box can be left empty and the form still sends.

Both forms carry one hidden field that a person never sees and never fills in. It exists so that automated spam, which fills everything, gives itself away. If it arrives with anything in it we discard the submission.

There is no account to create, no login, and no payment details are taken anywhere on this site. We do not buy contact lists, and we do not enrich what you send us against any third-party database.

Separately, the service that hosts this site keeps ordinary web-server records — IP address, browser user agent, the page requested and the time — for security and abuse prevention. Those are Cloudflare's records, kept to Cloudflare's schedule, not ours.

What we see on your cameras

We get view-only access to the cameras or recorder you point us at, and an operator watches the live picture. Where that picture contains people — your staff, your customers, a driver in the yard, someone walking past the fence — we are handling their personal information on your behalf for as long as it is on the screen.

When an operator confirms an event we export a clip of it and write a log entry: what was seen, at what time, who was called, and whether they answered. That clip and that log are the only parts of the video we keep. We do not pull down your recorder's stored archive, and we do not make our own continuous recording of your feed — the live picture passes through and is gone.

We also hold the escalation list you give us: the names, phone numbers and email addresses of the people we are to call, in the order you set. That list is your staff's personal information, and we hold it only to make those calls.

Why we hold each thing

Each thing we hold has one reason, and we do not quietly reuse it for a second one. If we ever want to use something for a purpose that is not on this list, we will ask first.

Sending an enquiry is not consent to be marketed at. We treat it as a request for a reply, and answering it is the whole of what we do with it.

How long we keep it

The 30-day figure for clips is the default in clause 6 of the terms. You can ask us in writing for a longer window — some insurers want it — and we will hold to whatever we agree instead. You can also ask us to delete a specific clip sooner, unless we have been told it is evidence in a live matter.

When a retention period ends, deletion is the default and there is no archive copy kept back. Backups roll over on their own schedule, so a deleted item can survive in a backup for a short period after it disappears from the live system.

Who else touches it

We use a small number of suppliers, and this is the complete list of the ones that see anything personal.

When you submit either form, the contents are written to a Google Sheet that only we can open — that is our inbox for enquiries, so Google holds a copy for as long as we do.

Where it is handled, and crossing borders

Our operators are in Lahore. That is the point of the service and it is also the thing you should look at hardest: if your site is in the United Kingdom, the European Union, Canada or the United States, having us watch it means personal information leaves that country and is handled in Pakistan.

In practice that means a UK International Data Transfer Agreement or the addendum to the standard contractual clauses, and a transfer risk assessment you are comfortable with. We would rather raise this on the first call than have you find it during a supplier audit.

Canadian clients: PIPEDA does not stop the transfer, but it does require you to tell your own people that their information is handled outside Canada and is subject to the law there. Take this notice as the disclosure you need to pass on.

People recorded on your site

Most of the people who appear on your cameras never contacted us and never will. They are your staff, your customers and passers-by, and the cameras are yours. Putting up the signage, telling your staff what is watched and when, and answering questions about it are your responsibility as the operator of the system — clause 7 of the terms says the same.

If one of them writes to us directly asking what we hold about them, we will not answer from our own records. We will confirm receipt, pass the request to you within five business days, and then help you answer it — because it is your footage and yours to decide on.

Your rights, and how to use them

For anything we hold as the controller — which in practice means your enquiry — you can ask what we have, get a copy of it, have it corrected, have it deleted, or object to us holding it at all. There is one address for all of it: contact@imperiumhub.net. We answer within 30 days, we do not charge, and we may ask you to confirm who you are before we hand anything over.

For your site's footage and logs, the request goes to you first and we act on your instruction. On request we hand over everything we hold for your site within five business days, and we delete on your say-so.

If you think we have got it wrong, you can complain to a regulator without going through us: the Information Commissioner's Office in the UK, your national supervisory authority in the EU, or the Office of the Privacy Commissioner in Canada. That right is theirs to give, not ours, and using it costs you nothing.

Security, and what happens if it fails

Operators see only the sites assigned to them, never the whole client list, and every time a feed or a clip is opened it is logged against a named person. Accounts are removed the day someone leaves. Connections are encrypted in transit, and exported clips sit in access-controlled storage rather than anyone's laptop.

The monitoring floor is a room we run, not people working from home: personal phones and removable media stay out of it, and staff sign confidentiality terms before their first shift.

If something goes wrong anyway, you hear it from us. We will tell you without undue delay what happened, what was affected and what we are doing about it, and we will notify the relevant regulator where the law requires it. We will not sit on a breach while we work out how to phrase it. No system is perfect, and we would rather say that here than imply otherwise.

Cookies, tracking and marketing

This site sets no cookies. There is no analytics, no advertising pixel, no session recording, no cross-site tracking and nothing stored in your browser between visits. That is also why you were not shown a cookie banner — there was nothing to ask you about.

The one request that leaves our own servers is for the page's fonts, which come from Google. Loading them shows Google your IP address, as any request to any server does. No cookie is set by it.

Sending an enquiry does not put you on a mailing list, and we do not pass your details to anyone else to market to you. Nothing here makes an automated decision about you and nothing profiles you.

Changes, questions and complaints

The version and date at the top of this page change whenever the notice does. If a change affects what we do with information we already hold, we will email existing clients rather than quietly reissue the page and hope it is noticed.

Questions, requests and complaints all go to contact@imperiumhub.net, or to the Lahore address in the footer below. This notice is governed by the laws of Pakistan, and it sits alongside the terms and conditions rather than replacing anything in them.

Come to us first if something looks wrong — it is usually faster. But nothing in this notice takes away your right to go straight to a regulator instead.